Frequently Asked Questions

Crazy GIGI combina movimiento de vaivén y vibración motorizados, tres modos de recorrido, controles físicos directos, una funda extraíble para uso manual y limpieza, y Content Sync opcional guiado por la app en configuraciones compatibles.

Yes. The screen and physical controls let you power on, select a travel mode, change stroke speed, adjust vibration, and pause motion without a phone.

The supplier manual lists approximately 60 minutes of use. This is not an independently measured runtime and varies by stroke speed, vibration level, travel mode, load, temperature, and battery condition.

Noise changes with speed, load, positioning, and the surface under the device. The drive is designed for quieter private use, but it is not silent.

No. The removable sleeve can be rinsed, but the powered control body cannot be washed or submerged. Wipe the body with a soft damp cloth only.

Content Sync utiliza flujos compatibles de aplicación y contenido para guiar el movimiento de vaivén y la vibración. La disponibilidad varía según la versión de la aplicación, el sistema operativo, la región, el método de conexión y la fuente de contenido; no implica compatibilidad universal con cualquier contenido.

HIMERO does not claim or advertise remote partner control for Crazy GIGI. Use the on-device controls or the optional companion app and Content Sync only in compatible configurations.

Confirma la versión de la app, el sistema operativo, la región, el método de conexión y la fuente de contenido antes de configurarla. Si una configuración no es compatible, usa los controles del dispositivo.

Power off, detach the removable sleeve, rinse it with lukewarm water and mild neutral cleanser, and air-dry it fully. Keep the powered body dry and wipe it only with a soft damp cloth.

Use a compatible water-based lubricant. Avoid oil-based or silicone-based products that can damage or change the TPE surface.

No. Do not operate Crazy Gigi while it is charging. Keep the charging port dry and disconnect the cable before use.

Yes. Orders ship in a plain, unbranded outer carton or mailer with no explicit imagery or product name. The carrier label still contains the delivery and sender information required for transport.

Los pedidos se preparan para su entrega al transportista en un plazo de 24 horas después de verificar el pago y la dirección. La entrega estimada es de 3 a 8 días laborables después del envío. El seguimiento se envía por correo electrónico después de la entrega al transportista cuando hay un registro disponible.

Estimated delivery is 3-8 business days after dispatch. Weekends, public holidays, weather, remote-area service, and carrier disruptions can extend the estimate.

Tracking is emailed after carrier handoff and once a tracking record is available. The first carrier scan can appear after the dispatch message.

Email support@himero.store immediately with your order number. A change or cancellation is not guaranteed after warehouse processing begins.

A sealed, unused product in its original condition may be submitted for return approval within 30 days of delivery. Contact support before shipping it.

Only when the product has not been used and support verifies a product problem. The request must be made within 30 days of delivery.

No. A product that has been used or brought into intimate contact cannot be returned because of hygiene and safety requirements.

Stop using it and email support@himero.store with your order number, delivery date, product label, issue description, and clear photos or video. Do not open or attempt to repair the powered body.

A used intimate product is not returnable, but an eligible defect may qualify for coverage under the HIMERO 5-Year Limited Warranty. Review the complete Support & Warranty policy for eligibility, exclusions, remedies, and claim steps.

Send the order number, delivery date, product label, a concise description, and photos or a short video showing the problem. Never include intimate images or recordings.