HIMERO 5-Year Limited Warranty

Effective date: July 23, 2026. This HIMERO 5-Year Limited Warranty applies to eligible Crazy GIGI products purchased on or after that date. It also applies to an earlier eligible purchase when the product offer, checkout, or order confirmation for that purchase expressly displayed five-year coverage. It is separate from the 30-day return policy.

Warrantor

Warrantor: Watts Up Energy Inc., providing this warranty under the HIMERO brand. Warranty service address: 2108 N St, Ste N, Sacramento, CA 95816, United States. Warranty questions and claims may be sent to support@himero.store or to that address, marked “HIMERO Warranty Claims.”

This is a separate retailer limited warranty from HIMERO. It does not replace any manufacturer warranty or statutory right that also applies.

Who and what is covered

This limited warranty extends to the original consumer purchaser of a new Crazy GIGI bought directly from himero.store or from a HIMERO-authorized United States seller and delivered within the 50 United States or the District of Columbia. It is not transferable and does not cover products bought for resale or commercial use.

For five years from the original delivery date, HIMERO warrants that the Crazy GIGI product and the components supplied in its retail box will be free from defects in materials and workmanship under normal, intended adult use and care. Covered components include the powered body, motor and motion system, control electronics, display, buttons, internal rechargeable battery, removable sleeve, and HIMERO-supplied charging cable. Coverage applies to a component failure caused by a defect; it does not make normal wear or gradual battery-capacity reduction a defect.

What is not covered

• Normal wear, cosmetic change, scratches, discoloration, odor, sleeve wear or tears, and gradual reduction in rechargeable-battery capacity that does not result from a defect.
• Damage caused by misuse, abuse, accident, drops, crushing, improper storage, use while charging, use contrary to the product instructions, or use by a person under 18.
• Liquid damage to the powered body, display, controls, charging port, or other non-washable part. Only the removable sleeve may be washed as directed; the powered body is not waterproof.
• Damage caused by an incompatible charger, power source, chemical, lubricant, cleanser, accessory, software, or third-party product.
• Damage caused by modification, disassembly, or repair, but only to the extent that the modification, disassembly, or repair caused the claimed failure. Use of a third-party part or service does not by itself void this warranty.
• A lost or stolen product; a product with an altered or removed serial or product label when that alteration prevents reasonable verification; counterfeit goods; and products obtained from an unauthorized seller.
• Internet, mobile-device, third-party content, or app-service availability and compatibility when the Crazy GIGI hardware itself conforms to this warranty.

What HIMERO will do

If HIMERO confirms a covered defect during the warranty period, HIMERO will, at its option and without charge for parts or labor, repair the product, replace it with a new or professionally refurbished product of the same or reasonably equivalent functionality, or refund the original product purchase price. If a repair does not resolve the covered defect after a reasonable number of attempts, HIMERO will provide a replacement or refund.

For an approved claim within the covered United States territory, HIMERO will provide or reimburse reasonable standard shipping needed for the covered remedy. Expedited shipping, international forwarding, customs duties, and costs not approved in writing are not covered. A repaired or replacement product remains covered for the longer of the balance of the original five-year period or 90 days after delivery of the repaired or replacement product.

How to obtain warranty service

1. Stop using the product if it is damaged, overheats, emits an unusual smell, or appears unsafe.
2. Email support@himero.store with the order number, original delivery date, product label or serial information, a description of the issue, and product-only photos or video that reasonably show the issue. Never send intimate images, intimate video, passwords, payment-card data, or government identification.
3. Follow the reasonable troubleshooting or inspection steps HIMERO provides. Do not send the product until HIMERO provides return instructions or a return authorization.
4. If a return is approved, clean and dry the removable sleeve and package the product safely. For hygiene and privacy, HIMERO may instruct you not to return a used sleeve. Original packaging and product registration are not required.

HIMERO may request reasonable proof of purchase and information needed to confirm eligibility and diagnose the claimed defect. HIMERO will evaluate and perform an approved remedy within a commercially reasonable time. If HIMERO finds the issue is not covered, it will explain the reason and will not charge for an unapproved repair or replacement.

The complete warranty is available before purchase at this page. To request a free paper copy or another accessible format, email support@himero.store or write to the warrantor at the address above. Include only the mailing and accessibility information needed to fulfill the request.

Returns, privacy, and safety

The 30-day return policy and its hygiene conditions are separate from this limited warranty. A used intimate product may be ineligible for a discretionary return but can still be evaluated for a covered defect under this warranty. Warranty claims are handled under the Privacy Policy. Do not continue using a product that may be unsafe.

Legal rights

This limited warranty does not disclaim implied warranties or exclude any right that cannot lawfully be excluded. To the extent permitted by law, HIMERO is not responsible under this limited warranty for incidental or consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

No informal dispute-settlement procedure is required before a consumer may pursue available legal rights. A policy change will not reduce coverage already attached to an eligible purchase. Purchases made before July 23, 2026 remain governed by the written warranty and express product-offer terms available when purchased; an earlier eligible purchase that expressly displayed five-year coverage receives that five-year coverage.