Support and FAQ

New to Crazy Gigi

A calm, step-by-step path through your first Crazy GIGI session.

Use this first-session guide to set up Crazy GIGI carefully and learn each control before increasing intensity.

1. Inspect and clean the sleeve

Check the powered body, cable, removable sleeve, and connection point. Wash the sleeve before first use with lukewarm water and mild neutral cleanser, then let it dry fully.

2. Charge the powered body

Connect the supplied charging cable while the device is dry. Keep moisture away from the port and do not operate Crazy GIGI while it is charging.

3. Learn the offline controls

Attach the sleeve securely, apply water-based lubricant, and begin with the lowest comfortable stroke and vibration settings. The built-in screen and buttons work without the app.

4. Try handheld use

Detach the removable sleeve when you want direct manual control. The sleeve can be used separately from the powered body.

5. Connect the app when you want

The companion app is optional. Use it for supported connected controls and Content Sync in compatible configurations; core on-device controls remain available without the app. Content Sync uses compatible app-and-content workflows to guide responsive stroking and vibration. Availability varies by app version, operating system, region, connection method, and content source; it is not universal media compatibility.

6. Clean after every session

Power off and detach the sleeve. Wash and air-dry the sleeve, wipe the powered body with a soft damp cloth, and store every part clean and fully dry.

Read how Crazy GIGI works, the care guide, and the Crazy GIGI FAQ for more detail.